While most of our technicians have one or more industry standard certifications, it is not a requirement. We find that certifications alone are not a good indicator of how knowledgeable a technician is. Anyone can cram for, and pass, a certification test. We value actual education, experience, knowledge, and ability above all else. Our interviewing process goes in depth to discover these things along with how well they communicate and present themselves. Learn more.
This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 - 3 hours to fully resolve. QCS works as efficiently as possible to resolve issues and answer questions. We'll be fast, but we will never sacrifice the quality of the work that we provide. Learn more.
Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.